FAQ (Frequently Asked Questions)
Is The Food Cooked At Your Home?
No. The food is prepared and cooked in our licenced kitchen located at 459 PHARMACY AVENUE.
Please visit https://www.toronto.ca/health/dinesafe/index.htm
This allows you to search the DineSafe index for our information.
Is The Food Fully Cooked?
Yes, the menu is fully cooked. We plan, shop, prepare, cook & deliver the freshest meals possible.
Our Recommendation is to first consume any Seafood, Fish and Dairy dishes, plus Green Salads.
Can I Freeze The Food?
Yes. You may freeze any portion not being consumed within (5)five days, except for Salads. Salads lose their texture.
What Are The Heating Instructions?
Aluminum Tray Items: (Not a Microwavable Safe Container)
Always remove the cardboard lid when placing container in an 180°C to 190°C (350°F to 375°F) pre-heated Oven.
Meat should reach an internal temperature of 74°C (165°F). The time required to reach such a temperature depends on the type of oven in use. Usually, gas ovens take (15)fifteen to (20)twenty minutes and electric ovens take (25)twenty-five to (30)minutes. If using a Stove-top or Microwave, please transfer food into a heat-safe or a microwavable container first.
Styrofoam Containers:. (Not a Microwavable Safe Container)
Always remove contents and place in a heat safe or microwavable container for heating. Only cold items can be consumed from these containers.
How To Order?
Submit a 'Yes, I Want To Order' message from our contact page itsfamilyfood.com/contact.html
Send us an email to firstname.lastname@example.org
Include the package(i.e. 2-Person), your name, phone number, full address and the delivery window available.
Also, the food package desired (1-Person, 1-Person Microwavable, 2-Person or 4-Person, Sandwich Salad and/or Dessert).
How Fast Will I Receive A Response?
Tuesday to Friday, we respond within minutes to a few hours.
Saturday to Monday, not so quick response.
Just a Question, please Call 647-340-3663
How Can I Pay?
Payment is processed by Moneris PAYD .We accept Visa, Mastercard, Interac Debit & Cash. Payment is accepted at 459 PHAMACY Avenue by appointment only, at your door upon delivery or over the phone with a credit card.
Is There An Order Deadline?
Yes. Every Thursday @ 11:59PM is the cut-off time for the weekly menu.
A new menu will be published every Friday for the following week.
Can I Still Order If I Miss The Deadline?
Sometimes there is an available space. Please Call 647-340-3663.
Can I Cancel My Order?
Yes. Cancellations are only accepted before Friday @ 11:59PM.
If you cancel after this time, any future order requires a credit card deposit.
Am I Obligated To Order Every Week?
No. If you want to be on our Semi-Permanent order list, let us know.
This list allows you to automatically receive food every week without having to order by Thursday.
What Is Your Delivery Policy?
Your package is delivered the following Monday from 10AM to 12 Midnight, and Tuesday from 2PM to 10PM.
We have four(04) delivery windows:
Ten & Two ( 10AM - 2PM ) - Monday Only
After Two ( 2PM - 6PM )
Evening ( 6PM - 10PM )
Later Evening ( 10PM - 12 Midnight ) - Monday Only
There is a Free Delivery Zone: East of Main Street & North of Danforth Avenue, South of Eglinton Avenue & West of Birchmount Road. Outside Delivery Zone: $5.00 Minimum Surcharge.
Can I Substitute An Ingredient?
Yes. An additional charge may apply.
Do You Offer Allergen Free Meals?
No. But some ingredients can be excluded from your order. i.e.. olives, nuts, fruits etc...
Do You Offer Vegetarian?
Yes. Vegetarian, but not Vegan. A Vegetarian Dish is sometimes included in the Weekly Menu.
Do You Offer Kosher Or Halal Meals?
No. We are sorry to say that we do not have the expertise and environment to fulfil these special requests.
FURTHER QUESTIONS? PLEASE INQUIRE, AND WE WILL BE HAPPY TO HAVE AN ANSWER.