It's Family Food

​​​FAQ (Frequently Asked Questions)


Is The Food Fully Cooked?


Yes. The menu is fully cooked on Sunday & delivered cold to your location on Monday. You may request Tuesday delivery for your convenience. All dishes are prepared with raw ingredients.

The food is home-made and Never Frozen.

Our Recommendation is to first consume any Seafood, Fish and Dairy dishes, plus Green Salads.


Can I Freeze The Food?


Yes. You may freeze any portion not being consumed within (5)five days, except for Salads. Salads lose their texture.


What Are The Heating Instructions?


Aluminum Tray Items: (Not a Microwavable Safe Container)

Always remove the cardboard lid when placing container in an 180°C to 190°C (350°F to 375°F) pre-heated Oven.

Meat should reach an internal temperature of 74°C (165°F). The time required to reach such a temperature depends on the type of oven in use. Usually, gas ovens take (15)fifteen to (20)twenty minutes and electric ovens take (25)twenty-five to (30)minutes. If using a Stove-top or Microwave, please transfer food into a heat-safe or a microwavable container first.


Styrofoam Containers:. (Not a Microwavable Safe Container)

Always remove contents and place in a heat safe or microwavable container for heating. Only cold items can be consumed from these containers.


How To Order?

Please call our message line 647-340-FOOD (3663) between 10AM and 10PM with your name and phone number. We will return your call in a prompt manner.

OR


Send us an email to itsfamilyfood@gmail.com *anytime* with your name, phone number and your major intersections. Also, include the food package desired (1-person, 2-person or 4-person), if you would like to add any Sandwich Salad and/or any Dessert.


How Can I Pay?


Payment is processed by Moneris PAYD .We accept Visa, Mastercard, Interac Debit & Cash. Payment is accepted at 459 PHAMACY Avenue by appointment only, at your door upon delivery or over the phone with a credit card.  


Is There An Order Deadline?

Yes. Every Thursday @ 10PM is the cut-off time for the weekly menu. A new menu will be published every Friday @ 10PM for the following week. 


​Can I Still Order If I Miss The Deadline?


Sometimes there is available space to order until Saturday evening. Please Call 647-340-3663.



Can I Cancel My Order?


Yes. Cancellations are only accepted before 10pm Friday. The order cannot be cancelled after this time due to ingredient purchase and preparation. If you cancel after this time, any future order requires a credit card deposit.

Am I Obligated To Order Every Week?

No. You have complete control of the entire process. We want you to feel comfortable every step of the way. You are welcomed to order whenever it is convenience for you and your family. We may contact you if the previous week was your first order with us.

 What Is Your Delivery Policy?


Your package is delivered the following Monday from 10AM to 10PM. Please allow a delivery window of (1)one hour (30)thirty minutes in non-rush hour & dry driving conditions  and (2)two hours (30)thirty minutes in rush hour & wet driving conditions. We understand and respect that your time is valuable. So, we strive to honour the expected delivery time agreed upon. 


Is The Delivery Free?


There is a Free Delivery Zone: East of Woodbine Avenue & Don Valley Parkway(North of Overlea Boulevard) , South of Ellesmere Road & West of Brimley Road. Outside Delivery Zone: $5.00 Minimum Surcharge.


Can I Substitute An Ingredient?

Yes. All proteins like beef, fish or pork can be substituted for chicken at no additional charge. Chicken or pork cannot be substituted for beef or fish without additional charges. Regular pork bacon can be substituted for turkey bacon. For other substitutions, please contact us.

Do You Offer Allergen Free Meals?

No. But some ingredients can be excluded from your order. i.e.. olives, nuts, fruits etc...

Do You Offer Vegetarian?


​Yes. Vegetarian, but not Vegan. A Vegetarian Dish is sometimes included in the Weekly Menu. 


Do You Offer Kosher Or Halal Meals?

No. We are sorry to say that we do not have the expertise and environment to fulfil these special requests. 



FURTHER QUESTIONS? PLEASE INQUIRE, AND WE WILL BE HAPPY TO HAVE AN ANSWER.